1. Acceptance of the Terms
By accessing and using our platform, you agree to be bound by these terms and conditions (the "Agreement"). Please read them carefully before registering an account or making any bets.
2. Eligibility Requirements
You must be at least 18 years old to use our platform. You must also provide accurate information about yourself when creating your account, as we reserve the right to request proof of identity and address.
3. Geographic Restrictions
Our platform is available only for users in Alberta, Canada. By accessing our site, you confirm that you are a resident of Alberta and agree to comply with all applicable laws and regulations.
4. Account Registration Rules
To register an account, you will need to provide your name, address, date of birth, and other personal details as required by law. You must also choose a unique username and password for access to your account.
5. One-Account-Per-User Policy
Each user is limited to one active account at any time. Creating multiple accounts or permitting others to use your account will be considered fraud and may result in account suspension or closure.
6. Identity Verification and KYC
We reserve the right to request proof of identity, address, and age from users who want to withdraw funds or participate in promotions. We take data protection seriously and store all personal data securely according to our Data Protection Policy.
7. Account Accuracy Obligations
You are responsible for ensuring that your account details are accurate and up-to-date. If we suspect any discrepancies or irregularities, we may request documentation from you before processing withdrawals.
8. Account Security Responsibilities
You must take all reasonable steps to secure access to your account using strong passwords and two-factor authentication where available. You will be responsible for any unauthorised activity if you fail to protect your login credentials.
9. Login Credentials and Password Protection
Do not share your username or password with anyone, as this may compromise the security of your account. If you suspect that someone has accessed your account without permission, please contact us immediately.
10. Restricted Behaviour and Prohibited Activities
We do not tolerate any form of cheating, collusion, or other behaviour designed to manipulate outcomes. This includes sharing or selling strategies with others, creating multiple accounts for the same purpose, and exploiting bugs or technical errors.
11. Bonus and Promotion Rules
Bonuses and promotions are subject to specific terms and conditions, including wagering requirements and maximum payouts. Read each promotion's rules carefully before participating, as there may be restrictions on certain games, stakes, or bonuses.
12. Wagering and Gameplay Conditions
Some games have unique rules for gameplay, bets, or jackpot participation. Please read the relevant game information pages to understand how these work within our platform.
13. Bonus Abuse Prevention
We reserve the right to cancel any bonus or promotion if we suspect abuse, including creating multiple accounts with the same address or using fake IDs.
14. Deposits and Withdrawals
To facilitate fast and secure deposits/withdrawals, we support major payment providers like Mastercard, Visa, Bank Transfer, etc. All transactions will be verified for security reasons before processing.
15. Verification Before Withdrawals
Before making any withdrawals, you may need to provide proof of identity and address to verify your account.
16. Processing and Review Procedures
Withdrawal requests are subject to review by our team. We aim to process all legitimate payments within a few working days but may delay or reject transactions if necessary due to security concerns or other issues.
17. Responsible Gambling Expectations
We promote responsible gambling practices, such as deposit limits, self-exclusion and reality checks on playtime/losses/wins balance.
18. Self-Exclusion and Account Restrictions
If you wish to take a break from gaming, please contact us for account closure or self-exclusion options according to your needs.
19. Game Fairness and RNG Systems
All games within our platform are independently tested by reputable third-party auditors like iTech Labs/eCOGRA to ensure fairness and randomness of results.
20. Technical Interruptions or Voided Gameplay
In the unlikely event of a technical issue causing gameplay disruptions, we will endeavour to resolve it as quickly as possible without voiding any wins accumulated prior to the interruption.
21. Suspension or Closure of Accounts
We reserve the right to suspend or close your account if we suspect unauthorised activity, misuse, fraud, or failure to comply with our terms and conditions.
22. Intellectual Property and Platform Ownership
The entire content of this platform is owned by Alberta Lotto Max, including intellectual property rights in all software, graphics, text and other materials used on the site.
23. Limitation of Liability
We exclude liability for any loss resulting from system outages, hardware failures or third-party provider errors (not limited to payment gateways).
24. Modification of Terms
These terms are subject to change without prior notice. It is your responsibility to check these pages regularly for updates and modifications.
25. Contact or Support Guidance
For any questions or issues regarding our platform, please contact us or through the in-platform support form.
By accessing Alberta Lotto Max, you have agreed to be bound by these Terms & Conditions as they are current when your account is created.